March: Smarter control, better visibility. With booking activity on the rise, this month’s update is focused on giving you more visibility, clearer workflows, and better control across your entire operation, from tracking enhancement requests to refining booking insights and improving guest experience touchpoints.
Channel Manager Update
Booking engine update
channel
Channel Manager Update
1) Max – property feedback function
what’s new?
The visitor feedback experience in Max has been enhanced to provide a more structured and consistent way to capture user feedback.
The feedback survey is automatically triggered 30 days after the listing is created and appears shortly after logging into the Max interface. Users can submit ratings as well as optional comments and can update responses before submitting.
If a survey is dismissed, it will reappear after a period of time to ensure feedback is still captured.
where to access
Once logged in, the survey will appear directly in the Max platform. No setup required.
why it’s important
- structured feedback: Get consistent, actionable insights from your users
- better follow up: Built-in reproduction ensures feedback is not missed
- Seamless experience: No changes to existing workflows or processes
2) Maximum – emotion
what’s new?
introduce Thoughts — A lightweight feedback tool built directly into Max.
Sentiment allows customers to share feedback in the modules they use most. Users can submit a Star rating and optional commentsto learn directly about their experience using the platform.
This allows for more contextual feedback to be gathered without the need for external surveys or tools.
why it’s important
- Real-time feedback: Get insights directly in your workflow
- Better priorities: Identify areas for improvement based on actual user sentiment
- Frictionless experience: No external feedback form required
3) Max – Booking Module – Check-in Date Filter
what’s new?
New search filters allow customers to refine bookings based on Check-in date.
This will be added to the existing date range filter. System returns All reservations for guests staying on the selected datesregardless of arrival or departure.
Usage example:
- Check occupancy during special events
- View all bookings for a specific date
why it’s important
- quick access Bookings for specific dates
- better planning Perfect for events or peak days
- operational efficiency – No more manual filtering
4) Max – Total Booking Summary – Detailed Booking Details
what’s new?
You can now view Booking summary Contribute to total booking value.
lie in Availability and Prices → General Booking Rulesclicking on this value displays a comprehensive summary of the booking with key details. Full booking details can be accessed via the action bar.
why it’s important
- Instant insights – Booking contents are clear at a glance
- efficiency – Get full details without opening each booking
- Enhance experience – Simplified interface with full visibility when needed
5) Max – batch update – occupancy formula
what’s new?
Occupancy formula configuration in batch updates has been enhanced to allow Day of the week customization.
In addition to applying formulas across date ranges, revenue managers can now define Different initial surcharge and multiplier values for specific days of the week (e.g. weekdays vs. weekends).
This enhancement is also available in most Update dateWise configurationallowing finer control directly within the same workflow.
why it’s important
- More precise pricing control: Adjust rates based on demand patterns on different dates
- Reduce manual work: No need to run multiple batch updates for different date types
- Reduce the risk of errors: Manage everything in a single configuration
6) Max – Channel: Vrbo – Payment Terms Update
what’s new?
Properties can now be set 0% down payment When using installment payment terms (2 or 3 installments).
This enhancement provides greater flexibility in configuring payment structures, allowing hotels to defer initial payments while still maintaining a structured installment plan.
why it’s important
- More flexible payment options: Adapt to different booking strategies
- Increase conversion potential: Reduce guest’s upfront commitment
- Better control: Align payment terms with property policies
7) Max – Promotional Code: Bulk Delete
what’s new?
Hotels can now delete multiple promotional codes in one action, replacing the previous process of deleting them one by one.
After selecting a promotional code, delete A button will appear. If any selected promotional code is linked to a package, a confirmation alert will be displayed before proceeding to prevent accidental deletion.
where to access
Max Extranet → Promotional Code Module
why it’s important
- save time: Delete multiple promotional codes at once
- Reduce manual work: Eliminate duplicates one by one
- Prevent errors: Confirmation alerts avoid accidentally deleting linked promo codes
Booking engine update
1) SwiftBook – Manage Booking Function – UI Refresh
what’s new?
Design updates bring consistency look and feel The entire SwiftBook, from logging in to managing bookings.
- Bookers can still cancel bookings made through SwiftBook (no changes)
- Visible for CRS and OTA bookings when linked to the same booker email (view only)
- Reservations with add-ons must be canceled directly with the hotel
- Cancellation policy is for reference only
Confirmation email reflects Updated SwiftBook email design.
why it’s important
- Consistent guest experience – Clean, polished interface
- No interruption – Workflow remains the same
2) SwiftBook – Fixed Night Package
what’s new?
The setup process for fixed night packages has been enhanced.
Fixed night packages are available Predefined dwell time (e.g. 3-night weekend getaway, 7-night all-inclusive). Settings include:
- Enter the number of nights
- optional reach limit
- MLOS/maximum LOS limits for automatic system control
- Optional add-ons
Packages are displayed in the booking engine widget (Wairua Tile View) and optionally using the Design with Rates II date picker.
why it’s important
- Simplify inventory and rate management
- Packages with structured itineraries (safari lodges, wellness retreats, cruise-style packages)
- Better guest clarity – Clearly display the complete package experience
3) SwiftBook – Amenity Icon Assignment
what’s new?
Automatic icon assignment of property facilities.
Icons assigned by keyword matching; If no match is found, a generic checkmark ✔️ is used.
why it’s important
- Improve visual clarity: Guests can quickly view property amenities
- consistency: Clean, unified display for all booking engine themes
4) SwiftBook – room level check-in/check-out and estimated arrival time
what’s new?
VR customers who subscribe to the SwiftBook booking engine can now Set check-in and check-out times for each room and allow guests to choose their ETA During the booking period.
- By default, check-in/check-out times apply to property class Suitable for all rooms
- New features increase property management flexibility for apartments or houses different schedules
Setting options (Room Type Module → Edit Room → Room Address):
- Introduction address – Use hotel-level check-in/check-out times
- Existing room address – Apply check-in/check-out information for other room types
- new address – Set a unique address and optional check-in/check-out times for the room
Display mode:
- Booking Engine: Guests can view room-level check-in/check-out and select an estimated time of arrival
- Confirmation emails and pages: Display estimated arrival time next to check-in time for each room
- Max Extranet → Booking Module: Room level check-in/check-out and ETA visible in booking details
Additional details:
- Support multiple rooms with different CI/CO/ETA One booking
- If the guest does not select an estimated arrival time, the hotel-level default time applies
why it’s important
- Greater flexibility: Manage listings with different check-in/check-out schedules
- Clear communication: Guests know exact arrival/departure times
- Operational efficiency: Provide employees and guests with centralized, visible information
channel
New channel integration
my hotel rest
my hotel rest It is a UK-based B2C hotel booking platform that focuses on planning short-term vacations, including spa stays, weekend getaways and package deals. It focuses on value-added experiences rather than just room rates, helping travelers discover and book tailor-made hotel accommodation across the UK. Learn more their website.
Channel: Vrbo – Payment Terms Update
what’s new?
Properties can now be set 0% down payment When using installment payment terms (2 or 3 installments).
This enhancement provides greater flexibility in configuring payment structures, allowing hotels to defer initial payments while still maintaining a structured installment plan.
why it’s important
- More flexible payment options: Adapt to different booking strategies
- Increase conversion potential: Reduce guest’s upfront commitment
- Better control: Align payment terms with property policies
Don’t Miss STAAH Product Updates – March 2026 Last modified: April 3, 2026 go through